FAQ's

A serviced apartment is a self-contained apartment usually comprising a living area, bedroom, bathroom, and kitchen/kitchenette. The apartments are ‘serviced’ because they are managed, maintained, and cleaned for you, in a similar way to a hotel room.

Apartments can be booked quickly and easily, just as you’d book a hotel. 

There are so many benefits to staying in a serviced apartment over a hotel – more space, better value, freedom to prepare meals, and a more homely and comfortable environment. Our ‘serviced apartment ‘ page gives more details on the benefits. Alternatively, you can also talk to one of our apartment specialists on+44 (0) 207 112 8460, who are always happy to talk about apartments.

One of the great things about our apartments is the massive range of offered choices.

Apartments vary in size, facilities, and quality; from great value family studios to deluxe penthouses. 

But generally, all apartments have a kitchen; in the case of the smaller properties and studios, this is referred to as a kitchenette as it is not fully equipped but will have facilities to prepare meals.

All our apartments have living areas, either with separate bedrooms or self-contained in a studio.

Maid service varies in frequency from daily to weekly and includes bed linen and towel change along with other housekeeping duties.

Many apartments have a reception or concierge for your convenience and security, but some are unmanned and will offer a meet and greet or key collection service, so it feels more like living in an apartment building rather than a hotel.

There is something to suit everyone – and every budget. Why not browse our website or give us a call, tell us what you’re after, and we will find some great options for you.

One of the great things about choosing a Belgravia Homes apartment is the huge range we can offer – from great value budget options to luxury pads for special occasions, and everything in between.

To be welcomed onto the Belgravia Homes, Central London Apartment inventory, each property and owner has to undergo a review process from our partner acquisition team.

As an absolute bare minimum, the apartment must have its own, i.e. not shared, bathroom and kitchen or kitchenette facilities. It must also be ‘serviced’, which means regular cleaning and linen changes.

We do not receive a fee from property partners to join our inventory, and if we feel that the provider isn’t reliable or doesn’t offer a standard of service, we would happily put our name against, and we will not work with them.

We also believe it’s really important to be able to personally recommend our apartments.

We live and breathe apartments, and can source and offer apartments from the largest portfolio in the world. Wherever possible, we visit, view, assess, and grade every single apartment.

Our people stay in them. A lot.

So, when you ask us a question, we aren’t just looking at a screen; chances are someone in our team has visited or stayed there.

With us, you always know what you’re booking, and, unlike other online booking agents, we are at the end of the phone if you need any assistance with anything regarding your booking.

The more notice we have, the more options we will be able to offer, but there is no set timescale, and we will always do everything in our power to find your perfect apartment. We work with over 100 property partners and have hundreds of apartments in our inventory.

Most of our apartments can be booked in the same way as a hotel room. All you need is a valid credit or debit card to guarantee, pay or partially pay for your reservation. A security deposit may be required to cover any incidental costs or damages caused during your stay. If you would like further information, please email us or call us on +44 (0) 207 112 8460, we will be happy to clarify any questions you might have.

You can find more details on if, when, and what you will be charged by clicking the question mark next to the rate type once you have entered preferred dates. You will also receive a copy of our Terms & Conditions with the confirmation of your booking.

Yes. Serviced apartments are a great choice for those traveling in a group. You can submit an enquiry form , email, or call us on +44 (0) 207 112 8460 to chat about what you’re looking for.
Is it possible to view an apartment before booking?
Yes. If you intend to stay in one of our properties for a longer period of time, you can indeed, subject to availability, and schedule an apartment viewing. Please contact our client reservation team to arrange a viewing – you may submit an enquiry form  or call us on +44 (0) 207 112 8460

Yes. If you intend to stay in one of our properties for a longer period of time, you can indeed, subject to availability, and schedule an apartment viewing. Please contact our client reservation team to arrange a viewing – you may submit an enquiry form  or call us on +44 (0) 207 112 8460

We will always try to negotiate discounts on your behalf for longer stays, group bookings, and instances where you are likely to use our apartments regularly. Give us a call and we will talk you through the options.

VAT stands for Value Added Tax, which is currently 20%, and applicable to all stays of up to 28 days.

Belgravia Homes rates all include VAT unless otherwise stated. This means that the rate you see on the website is the total price for the apartment – no other taxes will be added to your bill.

If you have a budget in mind, let us know, and we will do our best to meet it.

These will vary from apartment to apartment, and further details can be found on the apartment’s page on our website.

We like to say yes to our guests; at Belgravia Homes we pride ourselves on the personal and tailored advice and services we offer and regularly arrange or recommend providers for airport transfers, room service, dry cleaning, concierge, grocery shopping, or pet services.

Depending on when and how you plan to check-in, different apartments have different check-in procedures. 

Manned reception: Most apartments have a manned reception desk, like a hotel, where you can pick up your key. Many of these are 24 hours, perfect if you are arriving late in the evening or early in the morning.

Meet-and-greet service: In some cases, the apartment will arrange to provide entry, show you in, and answer any questions on arrival. You will need to tell the property when you are checking in, so they can meet and greet you.

Private access: Some apartments have a system where you’ll be given an entry code to get into the building, or a safe, in which you’ll find the keys to your apartment. This is a perfect solution for guests seeking complete privacy.

Contact us to discuss the options available.

This depends on the particular apartment and the rate that you have chosen to book. You can find this information within the page of each apartment by clicking on the question mark next to the rate type once you have entered your dates. But, if you have any questions, please get in touch, and we can help you navigate the whole process.

You can contact us by email or telephone with any amendments you require, for example, if you want to add nights to your booking, change the apartment type, or cancel, just contact us

Like many hotels, all the apartments featured on the website have a cancellation policy.

This can be seen on the apartment’s detail page by clicking the question mark next to the rate type once you have enquired about particular dates, and also on the booking confirmation email that we send to you. Depending on when you cancel, there may be charges to pay, so do let us know as soon as you think your plans get changed.

To cancel a reservation, please contact us as soon as possible, by calling +44 (0) 207 112 8460, or email  us with your booking reference if you have it.

If you need to cancel a booking urgently, and it is outside our office hours (Mon-Fri 8 am-6 pm), then you may be able to inform the apartment directly using the contact details you’ll find on the confirmation email.